Privacy & Security

Our Privacy Policy

At, we are committed to protecting the privacy and security of any personally identifiable information ("PII") you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how we handle and protect your PII in accordance with commonly accepted privacy principles. We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to or sent via postal mail to:, Attention: Privacy Officer, PO Box 411, Matamata 3440, New Zealand


What Information We Collect

Info-rotorua uses DPS who stores all payment information through a secure payment gateway.

In an effort to keep our service as simple and easy as possible, we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. On all Info-rotorua pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you request.

We collect PII when you:

  • Make a booking
    We collect your full name, email address and phone number each time you make a booking with We will also collect credit card information, including card number, card type, security number, cardholder name and expiry date to pay for accommodation purchased through
  • Tick 'Remember my details for next time' on booking page
    We retail your full name, email address, phone number, credit card type, and name on card when you tick 'Remember my details for next time' while making a booking.
  • Shortlisted properties
    We use cookies to add properties to your "Shortlist", so that you can access them easily in the future. Properties are added to your shortlist in two ways: when you actively choose to add them from a page on the site; or once you have completed the booking page and clicked Pay Now. For more information on cookies, see the section below.
  • Subscribe to our newsletter
    Info-rotorua collects email addresses from people who subscribe to the Info-rotorua newsletter by either entering their email address in the "Newsletter" section of the site or by opting to be sent the newsletter at the time of making a booking.
  • Surveys, promotions and competition information
    Occasionally, We may offer site visitors or newsletter recipients an opportunity to participate in a survey, promotion or competition. The PII we collect when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
  • Contact
    We collect PII such as your full name, email address and/or telephone number whenever you submit an enquiry or suggestion, or request assistance with a booking through our Feedback pages.

Other information we collect:

  • Statistical information
    When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any PII.
  • Cookies
    We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our web pages. We collect information on the web pages visited by our customers to help us continue to improve our services. Cookies are pieces of information that our web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many websites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.You can delete cookies from your computer at any time (see your internet browser's help menu for more information); however, this will remove all cookies and not just those associated with the site. You can individually remove a cookie that connects a property to your shortlist by clicking the remove option when the property appears in your shortlist.

How We Use Your Information

We use your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on the site may be used to:

  • Purchase products or services
    Information collected when you purchase from us is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Display your details when you next book with us
    We will only display your details if you have ticked 'Remember my details for next time' while making a booking with us. This is done to reduce the information you need to type when you next make a booking. Your full name, email address, phone number, credit card type, and name on card are the only details stored when you select this option. We will also add any property you attempt to book to your shortlist for easier future access.
  • Send newsletter email
    We will only send newsletters to people that have opted in to receive them. Our newsletters provide information about the latest deals available on our website, and occassionally offer incentives for completing surveys or participating in competitions or promotions.
  • Respond to your questions or suggestions
    We will use your email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

We do not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation suppliers
    We provide the guest name, telephone number and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and may use it if they need to contact you about the booking. Although we offer accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on our website.
  • Legal obligations
    We may be required by law to disclose information you provide us with for the purposes of obtaining products or services from We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information

We believe that site visitors and customers should have control over the collection and use of their PII. Here's how you can control and have access to your information:

  • Newsletter subscription and unsubscription
  • If at any time you would like to either change your email address with us or unsubscribe from our newsletter you can:
    1.    Go to the "Newsletter" section of our site from the home page and follow the instructions to change your email address or unsubscribe; or
    2.    Send an email to advising that you would like to unsubscribe or change your email address. Be sure to include details of your old and new email addresses for changes.
  • Booking information
    If at any time you would like to alter the PII you provided us in your booking, please contact us.
  • Remember my details for next time
    If at any time you would like us to stop remembering your details for the next time you book, untick "Remember my details for next time" the next time you make a booking, or contact us.
  • General
    If at any time you want to enquire about any of your PII that we store, please contact us.

How We Protect Your Information

To ensure the confidentiality of your PII, we use leading security technology and procedures that are regularly reviewed and updated.

Info-rotorua uses DPS who stores all payment information through a secure payment gateway.

When you send PII to us over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.

How We Keep Your Credit Card Details Secure

We take securing your credit card details seriously.

As soon as you click the Book button, DPS use industry standard Secure Sockets Layer (SSL) technology to connect you to our secure payment page. You'll notice a padlock symbol appear in the header or footer of your browser. SSL ensures that any information you enter is encrypted before it goes anywhere. It's changed into a code with over 300,000,000,000,000,000,000,000,000 (300 quadrillion) different combinations! This scrambled data can't be read as it travels across the Internet.

We don't transmit your credit card details over the Internet again once your booking is complete, and we don't share them with anyone else - not even the property you have booked.

More Information

Contact us if you'd like any more information about how we protect your personal information, or you can read our Privacy Policy.